Three Critical Benefits of a Cloud Billing Platform in Partner Exchange Programs 

Posted by admin, February 6, 2018

Partner exchange programs have revolutionized the telecommunications marketplace. An example of how they work is seen in AT&T’s Partner Exchange program , which enables companies to become an AT&T partner that can then sell AT&T mobile, network, and cloud and hosting services.

Partners are trained to sell AT&T products and can build flexible solutions that help best meet their clients’ needs. They can get support, submit service requests and view network status through the Partner Exchange online portal. It’s a win-win situation; customers save money and businesses have a partner that can manage the wide array of communication services they are offering through the upstream provider’s network.

But in order for these kinds of partnerships to work—for partners to be able to effectively sell these services—a strong telecom billing platform is needed. Here are three can’t-do-without benefits of a robust cloud telecom billing platform for leading partners, including Partner Exchange program partners, today: 

  1. Notification: If you as a partner are going to provide mobile services, your plan should provide notification to your customers if they exceed credit limits or other cost restrictions. A reliable telecom billing solution will come complete with a notification process that provides near real-time updates on any account changes during the billing period. You can automate notifications for usage, credit limit, change of services or other account changes, and comply with notification guidelines to avoid “bill shock.”
  2. Business intelligence: Partners must be able to allocate service plans to their customers in the most efficient manner, which a robust billing platform can help do with business intelligence. This capability enables partners to conduct thorough analyses on spending and budgeting, helping them better allocate their resources to reduce costs and maximize revenue. So, for example, if a customer is sold a 5 GB plan, the partner may conduct a historical analysis and see that he or she doesn’t typically exceed 1 GB per month. So, the partner can price according to what the consumer utilizes on average.
  3. Access or query call detail records (CDR): Provide CDR with each and every invoice and give customers the billing details that they want and need. For example, regarding voice services delivered, show customers who they called or how many minutes were used. Additionally, identify customer data usage patterns (i.e., what did the customer use month after month?).

At BluLogix, we have designed our award-winning billing platform, Cloud Innovation Suite (CIS), to adhere to a mobile virtual network enabler (MVNE) model that specifically supports APEX partners. This model represents a combination of both traditional telecom billing and business intelligence and can enable AT&T partners to:

  • Reconcile between revenue and cost to maximize margins and control costs; align AT&T invoicing with partner agreement and  controls costs while offering accurate margin visibility
  • Ensure accurate taxation based on “service address” through hierarchies; eliminate tax risks with accurate data
  • Realize payments in advance of service delivery to maximize cash flow
  • Leverage AT&T offerings to build your own catalog; add your own products and services to also create unique service bundles. 

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