Cloud Billing Blog

It’s Time to Simplify Tax and Compliancy for Telecom Resellers

Posted by admin, March 27, 2015

Resellers that fail to stay ahead of key industry trends will similarly fail to innovate and generate revenue, leaving them idle in an extremely competitive marketplace. To maintain market relevance, increase market share and capitalize on innovative new revenue streams, highly successful resellers are transitioning to the telecommunications market to sell cloud services.

Calling All VARs: Why You Need a Better Billing System

Posted by admin, March 5, 2015

At a glance, the role of a value-added reseller (VAR) seems simple enough: Take an existing product and add new features and functionalities to make it something entirely new and then turn it around for profit. Yet the process can introduce billing complexities if incorrectly approached.

The Customer Portal: Opening the Way to Brand Loyalty

Posted by admin, February 20, 2015

As consumers, we are well-aware of the importance of customer portals for accessing our accounts with the companies with which we do business. As a telecom service provider or reseller, your job is to provider your customers with the ultimate portal user experience, ensuring their entrée into your internal system to securely view their personal or sensitive data (i.e., data usage, billing and service management) as well as general account notifications. Yet, beyond these important considerations, the customer portal plays another much larger role within organizations.

Three Ways a Fully Integrated Cloud Billing Platform Can Increase ROI in 2015

Posted by admin, February 5, 2015

As a telecom service provider, reseller or channel agent, return on investment (ROI) should be top of mind at all times. How can you increase the monetary value of the tools in which you’ve invested? Moreover, how can those tools help you identify innovative new revenue streams to generate even more income?

An Intro to BluSync: The Next Generation of Telecom Selling

Posted by admin, January 26, 2015

Since its inception, the team at BluLogix (formerly BlueOSS) has worked to take its customer service level to great heights. To continue fulfilling this promise, the company this year rebranded as BluLogix to better align with its core competencies of cloud service revenue management and third-party integration, among many other things.

Why Resellers Are Turning to BI and Analytics to Increase Profit—And Why It Works

Posted by admin, January 6, 2015

BlueOSS' has rebranded as BluLogix.  The BluLogix name supports the Company's initiative to enable the full customer lifecycle with new tools to "optimize revenue".  BluLogix has overlayed its ability to support complex measured billing with a business intelligence (BI) layer.

Three Things You Didn’t Know About BluLogix Cloud Innovation Suite

Posted by admin, December 10, 2014

As many resellers and/or service providers will corroborate, billing is one of the most challenging aspects of selling telecom products and services. With the market in a constant state of change, especially due to the growth of cloud computing, companies need to lock in an industry-leading telecom billing platform to ensure recurring revenue, simplify product management and strengthen customer acquisition and retention.

Billing Errors, Contract Disputes Top List of Canadian Telecom Complaints

Posted by Tim Cook, December 10, 2014

It has been revealed that billing errors and contract disputes have once again topped the list of telecom complaints in Canada. According to an annual report by independent, industry-funded agency the Commissioner for Complaints for Telecommunications (CCTS), the overall number of complaints has slightly dropped; however, billing errors and contract disputes have remained the biggest complaints among Canadian consumers since 2008.

Cloud Computing, Business Analytics Listed as Top Areas of IT Spending for 2015

Posted by admin, December 3, 2014

2014 is almost over, and that means research analysts and firms are beginning to reveal their IT spending forecasts for 2015. One annual forecast that caught our eye was from ComputerWorld. The IT news outlet recently polled nearly 200 IT executives and found that 43 percent expect their IT budgets to increase—a spike from the 36 percent that said the same last year.

Have You Experienced Any of These Telecom Billing Obstacles?

Posted by admin, November 25, 2014

 We live in an age where consumers use their smart devices for personal entertainment—social media, gaming, video streaming—and for work-related purposes.