Self-Service Tools - Good for Everyone

Self-service tools such as account management and storefronts allow customers to be self-sufficient in managing their account and purchasing options. This type of tool is not only helpful to customers, but is expected by modern B2B customers.

Be Ready to Invest in Customer Service

According to Deloitte, 62% of brands and companies are progressively understanding the importance of customer service as a key competitive differentiator, and are finally investing more money to improve the customer experience.